Refund policy
Last updated: 17 October 2026
Money-back guarantee
The first payment of a Pro subscription, monthly or yearly, can be refunded within 30 days of its date, with no reason needed.
How to ask
Write to support@naamapp.com from the email address on the account, use the link in the receipt Paddle sends, or go to Paddle's buyer site paddle.net.
What happens
Paddle returns the money to the same payment method, and the account returns to the free trial with its data kept.
After the guarantee
Renewal payments are not refunded, but renewal can be cancelled at any time and Pro stays until the end of the paid period.
Consumer rights
This policy does not affect any right the law of the buyer's country gives.
Paying through Paddle
Payment is made through Paddle.com as the Merchant of Record, so refunds also follow Paddle's buyer policy.